Terms and conditions

Terms of Sales

These general conditions govern the sale of products presented on the site of:

OFFER

Our product offers are valid while stocks last.
Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will occur within the framework of a possible exchange and the guarantees mentioned below.

THE PRICES

Our prices are indicated in Euros EXCLUDING TAX. If one or more taxes or contributions, in particular environmental taxes, were to be created or modified upwards or downwards, this change may be reflected in the selling price of items in our catalogs and sales documents. They are guaranteed subject to quotation or printing errors.
Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sum are not the responsibility of the Seller. They will be borne by the buyer and are his responsibility (declarations, payment to the competent and concerned authorities, etc.). The Seller therefore invites the buyer to obtain information on these aspects from the corresponding local authorities. The telecommunications costs necessary for access to the Company's websites are the responsibility of the Customer.
No item can be sold at a loss.
Keep your invoice, you will be asked for it in the event of an exchange or warranty request.
Your invoice is sent in electronic format, and remains available on your account, for the current year only.

ORDERED

La boutique MuscleBumper.com attire l’attention du Client sur le fait que, en cas de commande en ligne sur le site Internet, des informations saisies de manière erronée ou incomplète (notamment l’adresse du destinataire) sont susceptibles d’entraîner des erreurs dans l’exécution de la commande (notamment dans sa livraison) qui ne pourront en aucun cas être imputées à la boutique MuscleBumper.com.
The Customer must accurately verify the product (s) ordered, the quantities, as well as the place of dispatch of the order.
Une commande pourra toujours être annulée par la boutique MuscleBumper.com en cas :
- failure to pay by the Customer within the time limit, the price of the order.
- unavailability of the product (s) ordered and / or inability to provide the service (s) for which an order has been placed.
- force majeure (in particular: unforeseeable delay in deliveries, unavailability from the usual supplier).

PAYMENT AND SECURITY

Payment of the full price is due immediately on the date of the order. Orders are made in euros.
To pay for an order, the buyer has several payment methods detailed below:
- Payment by credit card such as Visa, Carte Bleue, Mastercard.
- Bank transfer

a) BY CREDIT CARD:
Payment by credit card is made:
Directly on our site thanks to the secure Stripe server, guaranteeing the customer a secure online transaction.
La carte bancaire est débitée du prix total de la commande dès l’autorisation obtenue auprès de la boutique MuscleBumper.com émettrice de la carte bancaire du Client.

b) BY BANK TRANSFER:
For orders by bank transfer, after selecting their products, the customer must simply choose the payment method "Bank transfer" during the ordering process.
Our bank details (IBAN / BIC) will then be displayed during the validation of the last order step.
As part of the fight against fraud on the Internet, information relating to any order may be transmitted to any third party for verification.

ACCOUNT CREATION

To place an order on the Site, the customer is not required to create an account.
If he wishes to proceed with the creation of an account, this is possible either during the order when choosing his means of payment, or beforehand, by clicking on the "Register" icon which appears on the page of Home.
The customer is then asked to choose a username and password to confirm.
It is specified here that these elements are confidential.
The customer will be solely responsible for the consequences of the use of his account, and this until its deactivation.
Any attempt to substitute a password or identifier is prohibited.
Par ailleurs, des informations seront demandées au client pour poursuivre son inscription (civilité, prénom, nom, année de naissance, adresse e-mail, code postal…). Celui-ci s’engage à fournir des informations véritables et sincères et à informer notre boutique MuscleBumper.com de tout changement les concernant.
Once he has provided the requested information, the customer clicks on "I acknowledge having read the General Conditions of Sale and General Conditions of Use, above and I accept them", then, after having read the content of the box recalling in particular what are the Site's offers, the customer reiterates his acceptance by clicking on "I acknowledge having read the information in the box above and I accept them".

DELIVERY TERMS AND DELIVERY TIME

General
The products are delivered to the delivery address that the customer will have indicated to us during the ordering process.

Delivery delay
Le produit commandé est livré par le circuit postal ou par un transporteur indépendant (la Poste locale dans la majorité des cas), selon la nature du produit commandé et à l’initiative exclusive de notre boutique MuscleBumper.com, à l’adresse figurant sur le bon de commande.
The announced deadlines are indicated from the partner factories.
The average delay is 21 to 29 days.
The choice of delivery method depends on the weight, volume and value of the items.

Delivery problem
In the event of AVERAGE OBSERVED, the customer must formulate detailed reservations on the delivery note. The mention "subject to unpacking" does not constitute a qualified reservation and has NO LEGAL VALUE. It is therefore essential that the customer accurately describes the condition of the packaging and / or your product. (Ex: Noises of breakage, Open parcel, damaged, torn, sunken packaging… on the lower right corner, scratched product, pushed in, on the left side…) The customer must also confirm these reservations to the carrier by registered mail at the latest within 48 working hours of receipt of the item (s), and send a copy of this letter by email, clearly recalling the references on the delivery slip. Note: Verification of the condition of the product is considered to have been carried out once the delivery slip has been signed. Consequently, IN CASE OF NON-COMPLIANCE WITH THE ABOVE INDICATIONS, NO CLAIM WILL BE ACCEPTED.
If the product is really damaged, the customer must absolutely refuse the package and note a reservation on the delivery note (package refused because open or damaged during delivery, precisely characterize the damage). The customer must also confirm these reservations to the carrier by registered mail at the latest within 48 working hours of receipt of the item (s), and send a copy of this letter by email to our Customer Service, clearly recalling the references on the delivery slip. Note: Verification of the condition of its product is considered to have been carried out once the delivery slip has been signed. Therefore, IN CASE OF NON-COMPLIANCE WITH THE ABOVE INDICATIONS, NO CLAIM WILL BE ACCEPTED.
After receipt and acceptance of his package by our services, depending on the nature of the product, available stocks and according to his wishes, we will suggest to the customer to reship the product initially ordered or an exchange product with equivalent characteristics.

RIGHT OF RETURN

Any modified or painted product is not returned, exchanged or reimbursed.
Returns for withdrawal
Return modalities
In accordance with article L.121-21 of the Consumer Code, the customer has a period of fourteen days from the date of receipt of his order, to return any unsuitable item, in its packaging. origin and in good condition, suitable for its marketing and request an exchange or refund, with the exception of return costs. This reimbursement will be made between 6 to 14 days maximum.
ATTENTION: No withdrawal will be accepted if the returned product is unfit for marketing.
Therefore :
- The product must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked….
- The product must be accompanied by all its accessories.
Otherwise, the product will be returned to him, at his expense.
In order to properly process the request, please send it by email, along with the purchase invoice for the product. The customer will be refunded within 14 days maximum by credit card or transfer (depending on the payment method the customer has used) after receipt of the package by our return service.

Return costs for withdrawal
Return costs in the event of withdrawal remain the responsibility of the customer.

Guarantee of hidden defects
The customer also benefits from the legal guarantee against hidden defects. Only products justifying a proven hidden defect may be returned under this reason.
In accordance with this article, the customer who declares that his product suffers from a hidden defect must provide proof thereof. Thus, a product expertise must be requested by the customer from a mandated expert so that he can certify the hidden defect.
If the expertise confirms that there is indeed a hidden defect, the authentic document must be sent to our customer service as soon as possible. Upon receipt of the document, a return agreement number and the procedure to follow to return the product will be communicated to you by our customer service. The cost of returning the product is at its expense. Acceptance of the return will be made after finding the hidden defect by our services. Once the return has been accepted by our services, the product is exchanged.
The guarantees do not cover:
faults and their consequences linked to use not in accordance with the use for which the product is intended and faults and their consequences linked to any external cause (cleaning with incompatible solutions, unscheduled use, etc.).

EVIDENCE

Sauf preuve contraire, les données enregistrées par notre boutique MuscleBumper.com constituent la preuve de l’ensemble des transactions passées entre notre boutique MuscleBumper.com et ses clients.
L’historique des transactions entre notre boutique MuscleBumper.com et le client est consultable à tout moment sur le Site dans la rubrique « MON COMPTE », « COMMANDES ».

GUARANTEE

Tous nos produits vendus par notre boutique MuscleBumper.com sont garantis 1 an.
All modified parts (drilled, welded, etc.) will lose all warranty.
La garantie s’applique pour une utilisation normale, aucune garantie n’est accordée par suite d’une utilisation anormale ou d’un mauvais entretien. Nos garanties sont strictement limitées en tout domaine. Les frais de port en cas de renvoi, ainsi que les éventuels frais de main d’œuvre de montage et de démontage restant à la charge du client et MuscleBumper.com ne pouvant en aucun cas être amenée à verser des dommages et intérêts à quelque titre que ce soit. MuscleBumper.com exclut toute garantie en cas de force majeure, de négligence ou de défaut d’entretien, d’usage non conforme ou de montage défectueux.
Any warranty return must be sent by the customer to our after-sales service. The part will be appraised by the supplier who will take care of the replacement or repair thereof. We inform you that the exchange or repair operation may take 5 weeks from receipt of the part. Shipping costs remain the responsibility of the customer.

CUSTOMER ACCOUNT DEACTIVATION

Notre boutique MuscleBumper.com se réserve la faculté de désactiver de plein droit, sans préavis ni indemnité, le compte du client dans les cas suivants :
- non-compliance by the customer with the general conditions of sale and general conditions of use,
- non payment by the customer of the sums due,
– agissements contraires aux intérêts de notre boutique MuscleBumper.com.
Le client qui souhaite désactiver son compte le fera savoir à notre MuscleBumper.com directement par mail.
Notre boutique MuscleBumper.com s’engage à désactiver le compte dans un délai maximum de 48 heures à compter de la réception de cette demande.

AVAILABILITY OF SERVICES

Services are normally accessible by the customer 24 hours a day, 7 days a week, all year round.
Notre boutique MuscleBumper.com se réserve néanmoins le droit, sans préavis ni indemnité, d’en fermer temporairement l’accès et ne sera pas responsable des dommages de toute nature pouvant résulter de ce fait.

VALIDATION

The customer declares to have read and accepted these General Conditions of Sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale.
All photos and site content (description, reference, etc.) are protected by copyright. They may not be copied or reproduced under any circumstances.